Our Service Agreement

Terms & Conditions

1.⁠ ⁠Services Provided

Welcome to Urban Go Cleaning Services. By using our services or website, you agree to the following terms and conditions. Please read them carefully.

2.⁠ ⁠Booking and Confirmation

Urban Go offers professional residential and commercial cleaning services, including regular cleaning, deep cleaning, move-in/move-out cleaning, and office cleaning. Custom services may be arranged upon request.

3.⁠ ⁠Pricing and Payment

Prices are based on property size, type of cleaning, and scope of work.
Free quotes are provided upon request.
Payment is due upon completion of the service unless otherwise agreed in writing.
Late or non-payment may incur additional charges or suspension of future services.

4.⁠ ⁠Cancellation and Rescheduling

Customers must provide at least [Insert Time, e.g., 24 hours] notice for cancellations or rescheduling.
Urban Go reserves the right to charge a cancellation fee for late or missed appointments.

5.⁠ ⁠Access and Safety

Clients are responsible for providing safe and authorized access to the property.
Urban Go is not liable for damage caused by unsafe conditions, pets, or pre-existing issues.
Our staff are trained in professional cleaning and safety protocols, and we maintain appropriate insurance coverage.

6.⁠ ⁠Property Damage and Liability

Urban Go takes care to prevent damage, but is not responsible for pre-existing damage, fragile items, or items not disclosed prior to service.
Any damage caused by our team will be addressed promptly and fairly, with documentation and discussion with the client.

7.⁠ ⁠Confidentiality

Urban Go respects client privacy. All personal information collected for service purposes will be kept confidential and not shared with third parties except as required by law.

8.⁠ ⁠Limitation of Liability

Urban Go’s liability for any claims related to services provided is limited to the total amount paid for the affected service.
We are not liable for indirect, incidental, or consequential damages.

9.⁠ ⁠Changes to Terms

Urban Go may update these Terms and Conditions at any time. Updated terms will be posted on our website with the new effective date. Continued use of our services constitutes acceptance of the updated terms.

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